Welcome to TechCare
Expert repairs for printers and computers. Fast, reliable, and affordable.
Why Choose TechCare?
At TechCare Repairs, we've built our reputation on providing exceptional service that exceeds customer expectations. With over 13 years of experience, we've become the trusted choice for both residential and commercial clients throughout Rochester City and surrounding areas.
Our comprehensive services include:
- Emergency Repairs: 24/7 emergency service for critical business systems
- Preventive Maintenance: Regular check-ups to prevent costly breakdowns
- Business Solutions: Custom IT support packages for local businesses
- Home Office Setup: Complete setup and optimization for remote workers
- Network Security: Advanced security solutions for home and business networks
- Hardware Upgrades: Performance enhancements for older systems
- Software Installation: Professional installation and configuration
- Consultation Services: Expert advice on technology investments
Comprehensive Technology Solutions
In today's digital world, reliable technology is essential for both personal and professional success. TechCare provides holistic solutions that address not just immediate repair needs, but also long-term technology planning and optimization.
Diagnosis & Assessment
Thorough evaluation using advanced diagnostic tools to identify root causes
Transparent Quoting
Clear, upfront pricing with no hidden fees or surprise charges
Expert Repair
Skilled technicians using genuine parts and industry-best practices
Quality Assurance
Rigorous testing and 90-day warranty on all repairs
Business & Enterprise Services
TechCare specializes in supporting local businesses with reliable, scalable technology solutions. We understand that downtime costs money, which is why we prioritize rapid response and minimal disruption for our commercial clients.
| Service Type | Response Time | Coverage | Best For |
|---|---|---|---|
| Basic Support | 4 Business Hours | Single Device | Small Businesses |
| Premium Support | 2 Business Hours | Up to 5 Devices | Medium Businesses |
| Enterprise Support | 1 Hour or Less | Unlimited Devices | Large Organizations |
| Emergency Support | 45 Minutes | Critical Systems | All Business Types |
Community Commitment
As a locally-owned business, TechCare is deeply committed to the Rochester City community. We believe in giving back and supporting the growth of our local economy.
Our Community Initiatives:
- Educational Discounts: 15% discount for students and teachers
- Senior Citizen Program: Special rates for seniors 65+
- Non-Profit Support: Reduced rates for registered non-profits
- E-Waste Recycling: Free electronics recycling for community members
- Tech Training Workshops: Monthly free workshops on technology basics
- Local School Partnerships: Supporting school technology programs
- Job Training: Apprenticeship programs for local youth
- Community Events: Sponsorship of local tech fairs and events
Our Comprehensive Services
TechCare offers a full spectrum of technology repair and support services. From basic computer maintenance to complex network solutions, we have the expertise to handle all your technology needs.
Computer Repair & Maintenance
Comprehensive solutions for desktops, laptops, and workstations. We handle everything from hardware repairs to software optimization.
Printer & Peripheral Repair
Expert repair for all printer types, scanners, and multifunction devices. We service commercial and residential printers.
Data Recovery & Security
Professional data recovery from all storage media. We also provide comprehensive security solutions and backup systems.
Network & Connectivity Services
Complete network solutions for homes and businesses. We design, install, and maintain secure, reliable networks.
- Wi-Fi Network Setup: Whole-home coverage with mesh systems
- Business Network Installation: Scalable solutions for growing companies
- Network Security: Firewalls, VPNs, and intrusion prevention
- Network Troubleshooting: Diagnosis and repair of connectivity issues
- IoT Device Integration: Smart home and office device setup
- Cable Management: Professional wiring and organization
Business IT Support
Comprehensive IT management for businesses of all sizes. We become your outsourced IT department.
Managed Services
24/7 monitoring and maintenance of your business systems
Cloud Solutions
Migration and management of cloud-based services
Disaster Recovery
Business continuity planning and implementation
VoIP Systems
Business phone system installation and support
Comprehensive Computer Repair Services
Complete Computer Solutions
At TechCare, we provide end-to-end computer repair and maintenance services. Our certified technicians have extensive experience with all major brands and models, from legacy systems to the latest technology. We don't just fix problems—we optimize your system for better performance and longevity.
Detailed Service Offerings:
- Advanced Hardware Diagnostics: Using specialized equipment to identify even intermittent issues
- Component-Level Repair: Micro-soldering and board-level repairs that save you money
- Performance Optimization: Custom tuning for specific use cases (gaming, design, development)
- Thermal Management: Advanced cooling solutions for high-performance systems
- Data Migration: Seamless transfer of data between old and new systems
- Custom Build Services: Bespoke computer systems built to your exact specifications
- Legacy System Support: Maintenance and repair for older but still functional systems
- Gaming System Optimization: Specialized services for gaming PCs and consoles
Brand Expertise
We have extensive experience with all major computer brands:
| Brand | Specialized Training | Common Repairs | Parts Availability |
|---|---|---|---|
| Apple/Mac | Apple Certified | Logic Board, Display, Keyboard | Genuine & High-Quality Alternatives |
| Dell | Dell Enterprise Certified | Power Jacks, Motherboards | Genuine Dell Parts |
| HP | HP Business Certified | Screen Hinges, Charging Ports | OEM Parts |
| Lenovo | ThinkPad Specialist | Keyboard, TrackPoint | Original Parts |
| Custom Builds | Component-Level Expertise | All Components | Multiple Suppliers |
Complete Printer & Peripheral Solutions
Expert Printer Repair & Maintenance
TechCare provides comprehensive printer services for both residential and commercial clients. Our technicians are factory-trained on all major brands and have access to genuine manufacturer parts. We don't just fix printers—we optimize them for better performance, lower operating costs, and extended lifespan.
Advanced Printer Services:
- High-Volume Printer Support: Maintenance for production and commercial printers
- Network Printer Configuration: Secure setup for office environments
- Printer Fleet Management: Centralized management of multiple printers
- Color Calibration: Professional color matching for design and photography
- Large Format Printer Service: Repair and maintenance for plotters and large printers
- 3D Printer Support: Calibration and repair for additive manufacturing
- Print Server Setup: Centralized print management solutions
- Secure Printing Solutions: Authentication and tracking for sensitive documents
Comprehensive Brand Coverage
We service all major printer brands and models:
- HP: LaserJet, OfficeJet, DesignJet, PageWide
- Canon: imageCLASS, PIXMA, imagePROGRAF
- Epson: WorkForce, EcoTank, SureColor
- Brother: Business printers, label makers, all-in-ones
- Xerox: WorkCentre, VersaLink, Phaser
- Ricoh: Commercial and production printers
- Kyocera: TaskAlfa, ECOSYS
- OKI: Color and monochrome printers
- Lexmark: Enterprise and small business printers
- Konica Minolta: bizhub series
Professional Data Recovery & Protection Services
Advanced Data Recovery Solutions
TechCare operates a state-of-the-art data recovery laboratory with Class 100 cleanroom facilities. Our certified data recovery specialists use advanced techniques and proprietary software to recover data from even the most severely damaged storage devices. We understand that your data is invaluable, which is why we treat every recovery case with the utmost care and confidentiality.
Comprehensive Data Recovery Services:
- Mechanical Hard Drive Recovery: Head crashes, motor failures, platter damage
- Solid State Drive Recovery: Controller failures, NAND flash corruption, wear leveling issues
- RAID Array Recovery: Multiple drive failures, controller failures, rebuild errors
- NAS and SAN Recovery: Enterprise storage system failures
- Mobile Device Recovery: Smartphones, tablets, and mobile storage
- Optical Media Recovery: CDs, DVDs, Blu-ray discs with physical damage
- Tape Drive Recovery: Backup tape restoration and repair
- Cryptographic Recovery: Password recovery, encryption issues
Our Proven Recovery Process
Initial Assessment
Free evaluation and diagnosis of your storage device
Detailed Quotation
Transparent pricing with no hidden fees
Recovery Operation
Safe recovery in our cleanroom facilities
Data Verification
Client reviews recovered data
Secure Delivery
Encrypted delivery of recovered data
Confidentiality & Security Guarantee
We take data security seriously. All recovery operations are performed under strict confidentiality agreements:
- Military-Grade Encryption: All data encrypted during transfer and storage
- Secure Chain of Custody: Documented handling from receipt to return
- NDA Protection: Non-disclosure agreements available for sensitive data
- Secure Data Destruction: Certified destruction of source media after recovery
- Audit Trail: Complete logs of all access and operations
About TechCare Repairs
Founded in 2010, TechCare Repairs has grown from a small local repair shop into Rochester City's premier computer and printer repair service. Our journey began with a simple mission: to provide honest, reliable, and affordable technology repair services to our community. Today, we serve thousands of satisfied customers and businesses throughout the region.
Our Evolution & Growth
Foundation
TechCare Repairs founded by three IT professionals in a small storefront on Westfall Avenue. Started with basic computer repairs and virus removal services.
Expansion
Added printer repair services and hired two additional technicians. Became certified service provider for HP and Dell.
Growth
Moved to current larger facility. Launched business IT support division and 24/7 emergency services.
Innovation
Opened data recovery laboratory with cleanroom facilities. Added managed IT services for local businesses.
Today
Employing 15 certified technicians, serving over 5,000 active clients, with plans for regional expansion.
Our Core Values
These principles guide everything we do at TechCare:
Integrity
Honest diagnostics, transparent pricing, and ethical business practices
Expertise
Continuous training and certification in the latest technologies
Reliability
Consistent quality and dependable service you can count on
Community
Investing in and supporting our local Rochester community
Meet Our Leadership Team
William M. Beck - Founder & Lead Technician
With 15 years specializing in printer mechanics, William holds certifications from HP, Canon, and Epson. He oversees all technical operations and leads our research into emerging printer technologies.
Charles H. Hinz - Chief Technology Officer
Charles brings 12 years of experience in software diagnostics and system optimization. Certified in multiple operating systems, he specializes in enterprise solutions and network security.
Warren C. Patterson - Operations Director
Warren has extensive knowledge of modern components and custom builds. A+ Certified with 10 years of experience in hardware repair and system architecture design.
Sarah J. Mitchell - Customer Experience Manager
Sarah leads our customer service team with 8 years of experience in technology support. Certified in ITIL and customer service excellence, she ensures every client receives exceptional service.
Transparent Pricing & Service Plans
We believe in clear, upfront pricing with no hidden fees. All repairs come with our industry-leading 90-day warranty on both parts and labor. Diagnostic fees are waived if you proceed with our recommended repair.
Basic Diagnostic Service
Comprehensive system evaluation and troubleshooting. This fee is fully waived if you proceed with our recommended repair service.
Standard Computer Repair
Most common computer repairs including virus removal, software issues, and basic hardware repairs.
Advanced Computer Repair
Complex repairs including motherboard issues, liquid damage, and data recovery from functional drives.
Basic Printer Repair
Common printer issues including paper jams, print quality problems, and basic connectivity issues.
Advanced Printer Repair
Complex printer repairs including mechanical failures, network configuration, and large format printer service.
Data Recovery Services
Professional data recovery from damaged or corrupted storage devices. No recovery, no charge.
Service Level Agreements (Business Clients)
| Plan | Monthly Cost | Response Time | Coverage | Best For |
|---|---|---|---|---|
| Basic Business | $99/device | 4 Business Hours | Hardware Only | Small Offices (1-5 devices) |
| Professional | $199/device | 2 Business Hours | Hardware & Software | Growing Businesses (6-20 devices) |
| Enterprise | $399/device | 1 Hour | Full IT Support | Medium Businesses (21-100 devices) |
| Platinum | Custom Quote | 30 Minutes | Dedicated Technician | Large Enterprises (100+ devices) |
Preventive Maintenance Plans
Bronze Plan
Quarterly system check, basic cleaning, performance report
Silver Plan
Monthly monitoring, priority service, 10% parts discount
Gold Plan
24/7 monitoring, emergency response, 20% parts discount
Platinum Plan
Dedicated technician, loaner equipment, full coverage
Customer Experiences & Reviews
Don't just take our word for it. Read what our satisfied customers have to say about their experiences with TechCare Repairs. We're proud of our 4.9-star average rating across all review platforms.
"TechCare saved my business! Our server crashed on Monday morning, and they had us back up and running by lunchtime. Their emergency response team was phenomenal. Not only did they recover all our data, but they also implemented a better backup system to prevent future issues. Worth every penny!"
"As an office manager for a medical practice, I can't afford printer downtime. TechCare has maintained our 12 printers for three years now, and we've had virtually zero issues. Their preventive maintenance plan has saved us thousands in potential lost productivity. Professional, prompt, and reasonably priced."
"I thought I had lost years of family photos when my external hard drive failed. TechCare not only recovered every single photo but also organized them by date and created backups on two different media. The staff was compassionate and understanding throughout the process. I recommend them to everyone!"
"Our architectural firm relies on high-performance workstations. TechCare built custom systems for our entire team, and their ongoing maintenance keeps us running at peak efficiency. Their knowledge of professional-grade hardware is exceptional, and they always go above and beyond."
"After being quoted $800+ by another shop for a laptop repair, TechCare fixed the same issue for $150 and did it in two hours instead of five days. Their honesty and expertise are refreshing in an industry that often takes advantage of customers. I'm a customer for life."
"As a small business owner, I need IT support I can trust and afford. TechCare's business plan gives me enterprise-level support at a fraction of the cost. Their 24/7 availability gives me peace of mind, and their technicians are always knowledgeable and professional."
Business Client Case Studies
Rochester Law Partners
Reduced IT costs by 40% while improving system reliability and security for a 50-attorney firm.
City Community College
Implemented campus-wide printer management system serving 300+ devices with 99.9% uptime.
Memorial Hospital
24/7 support for critical medical systems with HIPAA-compliant data handling.
TechStart Incubator
IT infrastructure for startup companies with scalable solutions as they grow.
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Contact TechCare Repairs
Ready to get your technology working perfectly? Contact us today for a free quote or consultation. We're here to help with all your computer, printer, and IT support needs. Emergency services available 24/7 for critical business systems.
Get in Touch
Send Us a Message
Service Areas
We proudly serve the following areas with on-site service available:
- Rochester City: Full coverage with 45-minute response guarantee
- Metro Area: Brighton, Gates, Greece, Irondequoit, Webster
- Outer Suburbs: Fairport, Pittsford, Spencerport, Hilton
- Extended Service: Available to surrounding counties with travel fee
- Remote Support: Available nationwide via secure remote connection
Before Your Visit
To help us serve you better, please consider the following:
Backup Data
Always backup important data before bringing devices for service
Bring Accessories
Include power cables, batteries, and any relevant accessories
Note Symptoms
Write down error messages and when problems occur
Remove Passwords
If possible, remove passwords or provide login information
Privacy Policy
Last Updated: October 15, 2023
TechCare Repairs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
Information We Collect
We collect several types of information from and about users of our services:
Personal Information
We may collect personal information that can identify you, including but not limited to:
- Name, email address, phone number, and physical address
- Device information (make, model, serial number)
- Payment information (processed securely through third-party payment processors)
- Service history and repair notes
- Communication preferences
Service-Related Information
When you use our repair services, we may collect:
- Device diagnostics and performance data
- Software configurations and system logs
- Data recovery content (handled with extreme confidentiality)
How We Use Your Information
We use the information we collect for various business purposes, including:
- Providing, maintaining, and improving our repair services
- Processing transactions and sending related information
- Responding to your comments, questions, and requests
- Monitoring and analyzing trends, usage, and activities
- Complying with legal obligations and protecting our rights
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Specific security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Secure destruction of data on decommissioned storage media
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
TechCare Repairs
Attn: Privacy Officer
1621 Westfall Avenue
Rochester City, RC 55904
Email: privacy@techcarerepairs.com
Phone: 863-243-7767
Terms of Service
Last Updated: October 15, 2023
Please read these Terms of Service ("Terms") carefully before using the services offered by TechCare Repairs ("we," "us," or "our"). These Terms govern your access to and use of our website, repair services, and any other services we provide.
Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use our services.
Description of Services
TechCare Repairs provides computer, printer, and electronic device repair services, including but not limited to:
- Diagnostic assessments and troubleshooting
- Hardware repairs and component replacements
- Software installation, configuration, and optimization
- Data recovery and backup services
- Virus and malware removal
- On-site and remote support services
Service Limitations and Disclaimers
Diagnostic Accuracy
Our initial diagnostic assessment represents our best professional judgment based on available information and testing. In some cases, additional issues may be discovered during repair that were not apparent during initial diagnosis.
Data Loss Risk
Repair services carry inherent risks of data loss. While we take precautions to protect your data, we cannot guarantee against data loss during repairs. We strongly recommend backing up all important data before submitting devices for service.
Payment Terms
Pricing and Estimates
We provide written estimates for all repairs. Estimates are based on our initial assessment and may change if additional issues are discovered during repair.
Payment Methods
We accept cash, credit/debit cards, and approved purchase orders from established business accounts. Payment is due upon completion of service before device return.
Warranty and Guarantees
Repair Warranty
All repairs come with a 90-day warranty on both parts and labor. The warranty covers the specific issue repaired and any related failures of replaced components.
Satisfaction Guarantee
If you are not satisfied with any repair, contact us within 30 days of service completion. We will reevaluate the device at no charge and either correct the issue or refund the repair cost at our discretion.
Contact Information
If you have any questions about these Terms, please contact us at:
TechCare Repairs
1621 Westfall Avenue
Rochester City, RC 55904
Email: legal@techcarerepairs.com
Phone: 863-243-7767
Warranty Information
Last Updated: October 15, 2023
TechCare Repairs stands behind the quality of our work with comprehensive warranty coverage. This document outlines the terms and conditions of our repair warranties, including what is covered, what is excluded, and how to make a warranty claim.
Standard Repair Warranty
Coverage Period
All repairs performed by TechCare Repairs come with a 90-day warranty from the date of service completion. This warranty covers both parts and labor for the specific issue(s) addressed during the repair.
What is Covered
The standard repair warranty covers:
- Replaced Components: All new or refurbished parts installed during the repair
- Repair Workmanship: The labor involved in diagnosing and repairing the device
- Related Failures: Issues directly resulting from the original repair or replaced components
- Software Corrections: Software fixes and installations performed as part of the repair
Warranty Exclusions and Limitations
What is Not Covered
Our warranty does not cover:
- New Issues: Problems unrelated to the original repair
- Accidental Damage: Drops, spills, power surges, or other physical damage occurring after repair
- Modifications: Changes made to the device by anyone other than TechCare Repairs technicians
- Software Changes: Issues resulting from software installations, updates, or modifications performed after our repair
- Consumables: Normal wear and tear on consumable parts (batteries, printer heads, etc.)
Warranty Claim Process
How to Make a Claim
To initiate a warranty claim:
- Contact Us: Call (123) 456-7890 or email warranty@techcarerepairs.com with your service ticket number
- Describe the Issue: Provide details about the problem you're experiencing
- Verification: We will verify your warranty coverage and service history
- Assessment: Bring the device in for assessment
- Resolution: We will diagnose the issue and perform covered repairs at no charge
Extended Warranty Options
One-Year Extended Warranty
For an additional fee (typically 20% of the repair cost), you can extend the standard 90-day warranty to one full year. This extended warranty includes:
- Full coverage of parts and labor for one year
- Priority scheduling for warranty service
- Free pickup and delivery for warranty claims (within local service area)
Contact Information for Warranty Services
For warranty questions, claims, or assistance:
Warranty Department
TechCare Repairs
1621 Westfall Avenue
Rochester City, RC 55904
Phone: 863-243-7767 (Option 2 for Warranty)
Email: warranty@techcarerepairs.com
Hours: Monday-Friday, 9 AM - 5 PM
We stand behind our work and are committed to resolving any warranty issues promptly and professionally.
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